Once you enrolled in Aetna medical, you will be able to register for and log in to your member website to:
Check the status of a claim
Look at the results of claims that were processed and find out when payments were made. This way, you’ll know your share of the cost.
View your medical ID card
Log in to your member website at aetna.com to view and print your member ID card anytime. You can e-mail Aetna Member Services from your member website to request a replacement, and print a temporary ID card to use in the meantime.
Estimate the cost of care
With Aetna’s cost of care tools, you can get estimated average costs for medical treatments and procedures, tests and other services in your area. For example, you can compare the cost of over 34 common medical procedures (such as MRI, CT scan, and colonoscopy) at facilities in select locations around the country. When you use the tool, you’ll get a list showing hospitals and other facilities in your area that perform these procedures, with actual cost ranges — by facility — for each procedure.
Contact Member Services
Once enrolled, you can e-mail Aetna Member Services right from your member website at Aetna.com. Member Services can help with claim and benefits questions, address changes, and other needs.
Call the Informed Health Line toll-free at 1-800-556-1555.
You have access to a 24-hour, toll-free phone line to talk with trained nurses about medical conditions, treatment options and other health concerns.
Informed Health Line nurses can:
Help you understand health issues and treatment choices.
Give you some good questions to ask your doctor.
Tell you about the latest research on certain treatments and procedures, and explain their risks and benefits.
Rest assured that all calls are confidential. Please keep in mind, although Health Line nurses can give you information, they cannot diagnose, prescribe or give medical advice.
The Informed Health Line also includes an audio health library that gives you an easy way to access reliable health information from any touch-tone phone, 24 hours a day. The library contains thousands of topics in English and hundreds more in Spanish. With the audio library, you can listen to information on sensitive health topics, knowing that it's confidential.
While only your doctor can diagnose, prescribe or give medical advice, Informed Health Line nurses can offer information on thousands of health topics. Always consult your doctor first with questions or concerns about your health care needs.
Simple Steps To A Healthier Life®
Simple Steps To A Healthier Life offers disease prevention, healthy living, and health promotion programs. It provides an easy approach to creating a health assessment profile that generates a health summary, leading to healthy lifestyle changes.
Access Simple Steps To A Healthier Life through your member website at Aetna.com.
Simple Steps can help you:
Understand your health and health risks
Take action to be as healthy as you can be
Track your health history in one easy-to-access place
Select programs and tools that are right for you
Choose from online wellness programs based on the information you share. The programs can help you target health and wellness goals such as:
Nutrition and diet
Each program includes interactive tools.
You can feel confident that you are making healthy choices that fit into your everyday life.
Aetna Maternity Program
With the Aetna Maternity Program, there’s personal support for healthier moms and healthier babies. When you join, you can take advantage of:
A pregnancy risk survey to identify health issues that may need special attention
One-on-one support and advice from a specially trained nurse case manager
Educational materials on prenatal care, labor and delivery, newborn care and more
Programs designed for women who smoke or are at risk for early delivery
With Teladoc you and your eligible dependents have 24/7/365 access to U.S. board-certified doctors by phone or online video. Teladoc is as an affordable and convenient option that allows you to talk to a doctor who can diagnose, recommend treatment and prescribe medication, when appropriate, for many of your medical issues including:
If you have questions about your health and treatment options, 2nd.MD can help. At no cost to you, 2nd.MD will review your medical information to provide alternatives to surgery, make a change to your treatment or offer a different opinion.
Consult with the world’s top doctors within a matter of days when you have questions about:
Your diagnosis or treatment plan
A chronic condition
Call 1-866-410-8649 (TTY: 711) or visit 2nd.md/guardianto set up your consult.
Aetna In Touch CareSM
Whether you’re managing an acute or chronic health condition, the Aetna In Touch Care program gives you powerful resources. With both on-call and online support, you’ll get the expertise and flexibility you need. From one-on-one help from a registered nurse to online tools and coaching, you’ll learn to manage your symptoms, adopt new lifestyle behaviors, get customized action plans, navigate the health care system and more.
Your health plan includes a specialized program designed to support parents whose babies are admitted to the neonatal intensive care unit (NICU). Each family is assigned a NeoCoach to support parents during the time in the NICU, through the transition home and up to the baby’s first birthday. There’s also a Neo app to give parents instant access to educational resources about their baby’s health and serves as the primary tool for interacting with their NeoCoach.