Physicians and Facilities

You can check if your doctors are in the network even before you enroll in the Aetna POS plan by using Aetna's DocFind®.

Make an informed choice.

Aetna's DocFind gives you easy access to information about providers and facilities. This includes information about which plans the provider accepts, medical school attended, board certification status, and gender, as well as information about the provider's offices, such as handicapped access and office hours. Other features include maps, driving directions and listings, where applicable.

Get up-to-date information.

Aetna's DocFind is updated three times per week, giving you access to the latest available information.

The information on network doctors and professionals is available in English or Spanish. You can search by name, specialty, gender, languages spoken or hospital affiliation. For example, search by "location" if you want to find a PCP close to your home or office.

24/7 access

You can use the online directory anywhere you have Internet access. If you have questions while searching for a provider, you can submit a comment or question by clicking on the "Contact Us" link located in under "Helpful Information" on the left side of the Aetna DocFind screen.

You can also call Member Services with your questions about network providers.

Aetna POS Plan
Contact by phone Monday-Friday
8AM (ET) - 9PM (ET)

  • 1-866-244-1573

How to Use Aetna's DocFind®

Read the instructions below before accessing the site, then follow the prompts.
Link to Aetna's DocFind.

On the DocFind home screen, look for "General Search."

After you have selected Geographic Information, Provider Category and Provider Type, you must select a Plan.

Under "Plan", click on "Select a Plan."

To see providers in the Aetna POS plan, select "Aetna Choice POS II."

Click on "Start Search"

Register with Aetna Navigator

Click on "Member Log In" then "Register." Follow the prompts to provide basic information and select a user name, password and security phrase.

Provider Nomination

Members are welcome to nominate a provider for the Aetna network. If your doctor is not currently an Aetna participating provider, and expresses an interest in joining Aetna's network, please call Member Services at 1-866-244-1573.

Please note that the nomination process does not guarantee that the provider will become a participant in the Aetna network. Acceptance into the network is contingent upon successful completion of Aetna's business participation criteria, credentialing process, Quality Management review, physician acceptance of the contract and compensation agreements, and whether Aetna contracts with physicians in the geographic area.

The application process may take up to six months following Aetna's receipt of your nomination.