Contact Information

Resource Website/Email Telephone

Aetna Member Services / Aetna Choice POS II Plan
24/7, 365 days a year

8AM - 9PM

Aetna Concierge
Call the number on your
Aetna member ID card,
Monday-Friday, 8AM-6PM

Informed Health®Line 1-800-556-1555

Aetna Maternity Program


Teladoc® 1-855-835-2362

Aetna In Touch CareSM  

NeoCare SolutionsSM 1-855-395-2323



Express Scripts (formerly Medco)

Pre-enrollment Information

Open enrollment


Post-enrollment Information
(Once you're a member)





Once You're a Member


 Aetna Member Services

      Monday-Friday, 8AM - 9PM
      Online via your member website at

Aetna Concierge
     Call the number on your
     Aetna member ID Card
     Monday-Friday, 8AM - 6PM

24/7 Aetna Member Website
      Register Now by visiting
      Click on “Log In”, then select
      "Members". From here, you can
      click on “Register” to create your
      account. Follow the prompts

      to provide basic information and
      select a user name, password
      and security phrase.

      Your Aetna member website provides
      access to:

       • Personal plan and health information
       • Tools and programs, including:

         - Simple Steps To A Healthier Life,
           online personalized health
           and wellness programs
         - Aetna Health Connections, help
           with chronic health conditions
         - Cost of care tools, estimated costs
           for care in your area
         - Member Discounts for fitness,
           management, hearing, vision, and
           complementary health care

24/7 Nurse Line and Audio Library

24/7 Online Resources
        Women’s Health