Contact Information

Resource Website/Email Telephone


Aetna Member Services / Aetna Choice POS II Plan


www.aetna.com
24/7, 365 days a year


866-244-1573
Monday-Friday
8AM - 9PM

Aetna Concierge

www.aetna.com
Call the number on your
Aetna member ID card,
Monday-Friday, 8AM-6PM

Informed Health®Line

www.aetna.com 1-800-556-1555

Aetna Maternity Program

www.aetna.com

1-900-CRADLE-1
(1-800-272-3531)

Teladoc®

www.teladoc.com/aetna 1-855-835-2362

Aetna In Touch CareSM

www.aetna.com  

NeoCare SolutionsSM

www.neocaresolutions.com 1-855-395-2323

 

 

Express Scripts (formerly Medco)


Pre-enrollment Information


Open enrollment


1-800-716-2938

Post-enrollment Information
(Once you're a member)

www.express-scripts.com

1-800-716-2938

 

 

 

Once You're a Member

QUICK REFERENCES

 Aetna Member Services
      1-866-244-1573

      Monday-Friday, 8AM - 9PM
      Online via your member website at
      Aetna.com

Aetna Concierge
     Call the number on your
     Aetna member ID Card
     Monday-Friday, 8AM - 6PM

24/7 Aetna Member Website
      Register Now by visiting Aetna.com
      Click on “Log In”, then select
      "Members". From here, you can
      click on “Register” to create your
      account. Follow the prompts

      to provide basic information and
      select a user name, password
      and security phrase.


      Your Aetna member website provides
      access to:

       • Personal plan and health information
       • Tools and programs, including:

         - Simple Steps To A Healthier Life,
           online personalized health
           and wellness programs
         - Aetna Health Connections, help
           with chronic health conditions
         - Cost of care tools, estimated costs
           for care in your area
         - Member Discounts for fitness,
           weight
           management, hearing, vision, and
           complementary health care

24/7 Nurse Line and Audio Library
        1-800-556-1555

24/7 Online Resources
        Teladoc®
        Women’s Health